Stanley Fish, something of a celebrity in Academia, has an amusing blog in the NY Times this week complaining about customer service at AT&T. Apparently, informing the operator that that her that her scripted opening line "With whom am I speaking with?" was grammatically incorrect caused her torment him mercilessly and send him through the phone system on a wild goose chase. The best part is that AT&T later had no record of his call!
Apparently he hit a nerve, because within a few hours of posting the blog entry he had 465 comments and the NY Times capped them at that! I'll be curious to hear if the company replies. I checked the press release section of the corporate site and found nothing. Even better, I tried to find an e-mail address to write to and didn't have luck that way, either.
-t
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